Client Guidance and Information: COVID-19

We will ensure this page is kept up to date as soon as we get information, if you are an existing client we will call you with any changes as soon as possible should it effect you. 

Last updated: 16/07/2021 

Guidance as set out by Government and Local Authority/ Services 

 Arranging Funerals: 

  • Funerals are to be arranged over the phone, Zoom or via email as much as is practicably possible (Our office is open and COVID secure should people want to come in for their appointment or a viewing/ chapel visit. 

  • Face masks are not mandatory but we still advise wearing one when visiting our office or any busy place (particularly indoors).

  • 5 Maximum people at an arrangement appointment or viewing​ appointment

  • All coffins, urns and our standard charges are online for easy viewing

  • Our prices are now online 

Attending and carrying out funerals: 

  • Face masks do not need be worn at funerals (held indoors or outdoors) but it is still recommended for busy places or funerals held indoors. 

  • Thanet Crematorium offers a Webcast service (subject to availability) so it can be viewed from home, this is currently still charged for but we will be offering a reduced fee where we can. (£36.00)

  • Services can be recorded by the crematorium to be watched by those who cant attend. There is a charge for this service set by the crematorium. ​(£36.00*)

Cremated Remains: 

  • Witnessed burials of cremated remains can now go ahead

  • Unwitnessed burials of cremated remains can take place

Viewings/ Chapel Visits:

  • At the moment advise on viewing someone who has passed away from COVID-19 is mixed but industry bodies are recommending that viewing does NOT take place. You can still visit our chapel with the coffin sealed.

  • People who have passed away and have NOT had a positive result or certifying doctors cause of death relating to covid (either directly as a cause of death or other contributing factor) will be able to have chapel visits as per our normal practice.

  • 5 people maximum are permitted to attend viewing appointments.

  • Masks should be worn during viewing appointments but it is not required, even if the deceased does not have COID, as it is still a public place. 

  • To book an appointment to view or spend time with a closed coffin please call 01843 862 503 or email 

  • Our Chapels are cleaned after each use and therefore we are restricted on the amount of time and appointments we can have per day.

Measures we are taking: (From March 2020)

  • We are providing hand sanitizer in our reception for use on entry and exit 

  • All staff are being re-trained in P.P.E. and Infection Control Management 

  • Our arrangement rooms are being disinfected after use and a screen has be installed in our arrangement office and reception area.

  • Limousines are now available again, however they only seat 6 rather than 7 (This is so no one sits in the front with the driver, the privacy screen is closed and not to be opened.) Limousines are disinfected every time after use. 

  • Funeral Conductors are not traveling with the family in the limousines to reduce the amount of people in the vehicle. Only our driver will be in the vehicle, they are separated from passengers by a privacy screen which can not be opened- the driver can still hear you if you need assistance. 

  • Staff are not shaking hands with clients 

  • Some members of staff have been sent home due to the government restrictions on age and health conditions. 

  • Staff are wearing facemasks when seeing clients 

*Price correct at time of publishing